Privacy statementPrivacy Policy1st of April 2018 During the processing we conform to the requirements of the applicable data protection legislation. This means we:
Stentorian N.V. is the party responsible for all data processing. In this privacy statement, we will explain which personal data we collect and for which purposes. We recommend that you read it carefully. Contact Form and NewsletterYou can use our contact form to ask or questions or make any request. For this purpose, we use your email address and name and address details. We do this on the basis of your consent. We store this information until we are sure that you are satisfied with our response. We have a newsletter to inform those interested of our products and/or services. Each newsletter contains a link with which to unsubscribe from our newsletter. Your email address is added to the list of subscribers, only with your permission. We store this information for three months after you cancelled your subscription. Handling your reservation / bookingWe will use your personal data when handling your reservation/booking. We’re required to share your data with the supplier that handles the reservation/booking on our behalf, as well as the hotel to secure your reservation/booking. We may also obtain information on your payment from your bank or credit card company. For this purpose, we use (but do not store) your payment details, and both use and store your phone number, invoice address, email address, name and address details and ip address. The law requires us to do this. We store this information for one year after your stay and seven years thereafter (the legal retention period). Access to portalWithin our portal, you can access a management environment where you can set, specify and change settings. For this purpose, we use your email address. We do this on the basis of your consent. We store this information for six months after our services to you have ended. Registration
Certain features of our service require you to register beforehand. You
will have to provide some information about yourself and choose a username
and password for the account that we will set up for you.
For this purpose, we use your name and address details, email address, phone number, invoice address and birth date. We do this on the basis of your consent. We store this information for six months after you closed your account.
We will retain this data so that you do not have to re-enter it every time
you visit our website, and in order to contact you in connection with the
execution of the agreement, invoicing and payment, and to provide an
overview of the hotels and accomodations you have booked and services you
have purchased from us.
Other than the hotel listings and deals on the website, we can inform you about new products or services:
You can object at all times against this promotional communication. Every email contains a cancellation link. On social media, you can block us or use the cancellation option. PublicationWe will not publish your customer data. Providing Data to Third PartiesWe may provide your data to our partners. These partners are involved in the execution of the agreement. These partners may be based outside the EU. However, they make use of the European model clauses. CookiesOur hotel reservation website makes use of cookies. Cookies are small files in which we can store information, so that you do not have to fill that information again. We can also use them to see whether you are visiting us again. The first time you visit our hotel reservation website, we will show you a notification explaining our cookies and ask for your permission for the use of these cookies. You can disable the use of cookies through your browser setting, but some parts of our website may not work properly as a result of that. We made arrangements with other parties who place cookies through our website. Nevertheless, we cannot fully control what they are doing with their cookies, so please read their privacy statements as well. Google AnalyticsWe use Google Analytics to track visitors on our website and to get reports about how visitors use the website. We accepted the data processing agreement from Google. We don’t allow Google to use information obtained by Analytics for other Google services, and we anonymize the IP-addresses in accordance with the GDPR. Server logsCertain information (such as your ‘User Agent String’ and your IP-address) can be considered personal data if used to personally identify you. We log this information when using the hotel reservation website. We use this information for network security, DDOS-mitigation, fraud-detection and fraud-prevention purposes. We have no legal means to personally identify you from this data. We store this information for at most one year. SecurityWe take security measures to reduce misuse of and unauthorised access to personal data. Data protection officerWe have appointed a so-called data protection officer. This person is responsible for privacy matters within our organisation. Our data protection officer is available by email ( email) for all your questions and requests. Changes to this Privacy StatementWe reserve the right to modify this statement. We recommend that you consult this statement on a regular basis, so that you remain informed of any changes. Inspection and Modification of your DataYou can always contact us if you have any questions regarding our privacy policy or wish to review, modify or delete your personal data. You have the following right:
Please note that you always make clear who you are, so that we can assure that we do not modify or remove the data from the wrong person. ComplaintsIf you think that we are not helping you in the right way, please reach out to email. Of course you also have the right to lodge a complaint at the appropriate authorities. Contact detailsStentorian N.V. |
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